Cloud 9 / Hospice
For hospice agencies · here 24/7

When a family reaches out, someone compassionate answers.

The call from a frightened family, the referral from a hospital, the question at 2 a.m. — these are the moments that define your agency. A warm, trained front office answers every one with care, coordinates the admission, and carries the paperwork, so your nurses can stay with the people who need them. 24/7, English & Spanish.

From $1,497/mo — less than a part-time coordinator, on duty around the clock. First month today · no setup · cancel anytime.

Answered with care, 24/7 Referrals coordinated quickly English & Spanish
CARE DESK · here for you on duty
2:14 AM
Family call · answered with carequestions about what comes next
7:05 AM
Referral · St. Mary's Hospitaladmission being coordinated
9:30 AM
Spanish · family of new patientsupported & scheduled
Every call answered — so your nurses stay with patients.
Answered with compassion, day or night Referrals coordinated quickly English & Spanish Clinical care stays with your team
Why it matters

A family in crisis, and a referral that can't wait, both need an answer now.

Hospice happens in the hardest moments of people's lives — and it doesn't keep business hours. When the phone goes unanswered, a family waits alone and a patient who needs care waits longer. A calm, caring voice on the first call changes that.

The 2 a.m. call

Fear and grief don't wait for morning. Every after-hours call is answered live, gently, by someone who knows how to help — never a machine, never voicemail.

The time-sensitive referral

When a hospital or physician refers a patient, a prompt, organized response means care can begin sooner — and families feel held from the very first contact.

Nurses pulled off the floor

When clinical staff are answering phones and chasing paperwork, they're not at the bedside. A dedicated front office gives that time back to care.

Admissions & paperwork

Insurance verification, intake forms, and coordination handled around the clock, so nothing stalls an admission a family is counting on.

A caring front office & outreach team

Start with the front office. Add community outreach when you're ready.

The Front Office$1,497/mo
The Care Receptionist

Answers every family call, text & message in seconds — 24/7, EN & ES — calmly and with compassion, in your agency's name.

The Intake Coordinator

Responds to every hospital, physician, and family referral right away and gathers what your intake team needs to begin.

The Scheduler

Coordinates admission and visit scheduling around your clinical team, so nothing is left waiting.

The Records & Billing Coordinator

Handles insurance verification and intake paperwork so admissions move smoothly and your office isn't buried.

The Family Liaison

Follows up with families and answers their questions with patience — and supports bereavement and volunteer coordination.

Start the Front Office
The Outreach Team+$500/mo
Be found by families

Rank for "hospice care near me" and "end-of-life care [city]," so families searching in a hard moment find you with dignity.

Reputation & trust

Gather and share the experiences of families you've cared for — gently, with consent, never gated — so others can trust you too.

Referrer relationships

Stay present with the hospitals, physicians, and case managers who refer — consistent, respectful outreach that keeps you top of mind.

A website that comforts

A calm, clear site that explains your care, eases families' fears, and makes reaching you simple.

hospice care near me
Your Hospice You compassionate care
Families find you firstfound in a hard moment
Illustrative — where thoughtful outreach helps families reach you.
Add the Outreach Team
What it gives back

Your nurses care for patients. We carry everything around it.

Every call answered with compassion, every referral coordinated, every form handled — that's more families served, faster admissions, and a clinical team free to do what only they can do: be present at the bedside. That's the difference a dedicated front office makes.

See plans
How it stays in its lane

You provide the care. We carry the calls and the coordination.

  • Clinical care stays entirely with you. It answers, supports, schedules, coordinates, and handles paperwork — it never gives clinical or medical guidance.
  • It coordinates; your clinicians decide and provide care. Admissions and visits land on your team's schedule — no parallel system to manage.
  • Handled with discretion. Family information is treated with the privacy and care these moments demand, in your agency's name and voice.
  • At cost, never marked up. Any outreach budget goes straight to the platform; family experiences are shared only with consent and never gated.
Pick where to start

Start with the Front Office. Add outreach when you're ready.

First month today, no setup fee, cancel anytime — caring for your calls in about a week.

Most chosen · start here
The Front Office
Every family and referral, answered with care.
$1,497/mo
First month today · cancel anytime
  • Answers every call & message · 24/7 · EN & ES
  • Coordinates referrals & admissions
  • Schedules visits around your clinical team
  • Handles intake paperwork & verification
  • Supports families, bereavement & volunteers
The Outreach Team
Help families find and trust you.
$1,997/mo
First month today · cancel anytime
  • A calm, clear website
  • Found for "hospice near me" · 70+ listings
  • Reputation, shared with consent
  • Referrer outreach & community presence
Both teams · best value
The Full Team
Less than buying both apart.
$2,997/mo
vs $3,494 bought separately
  • Everything in the Front Office
  • Everything in the Outreach Team
  • Both teams work together
  • One number to call — yours

Pay yearly and save 20% — plus a calm, custom website, free.

Gentle, honest answers

The questions hospice teams ask.

Does it answer after-hours family calls?

24/7/365. The hardest calls often come at night and on weekends — a frightened family member, a new referral, a question about what comes next. Every one is answered live, calmly and with care, in your agency's name.

How does it handle referrals?

A hospice referral is time-sensitive. It responds to every referral from a hospital, physician, or family right away, gathers the information your intake team needs, and coordinates the admission so the patient begins care sooner.

Does it give medical or clinical advice?

No. It answers, supports, coordinates, schedules, and handles paperwork around your care — it never gives clinical guidance. All clinical decisions and care stay entirely with your nurses and physicians.

English and Spanish?

Both — every call and text, switching mid-conversation, so no family is left without answers because of a language barrier in an already difficult moment.

Will it free up my clinical staff?

Yes — that's the point. Your nurses should be caring for patients and families, not answering phones or chasing paperwork. The front office carries the calls, scheduling, and admin so your team can focus on care.

How much is it?

The Front Office is $1,497/mo, the Outreach Team $1,997/mo, or the Full Team $2,997/mo. First month today, no setup, cancel anytime.

Here when families need you

Let your team be at the bedside. We'll answer the phone.

Start with the Front Office today — every family answered with compassion, every referral coordinated, every form handled, day and night. First month today, no setup, cancel anytime.

Se habla español · here 24/7/365