FROM WILLIE — in his own words
I didn’t start out running businesses in this industry. I started out as the guy they hired to fix the marketing. A San Antonio venue brought me in to build their website — and then asked me to join the team. I said yes, and I spent the years after that on the inside: a manager there, then a general manager of two rooms in another Texas market.
The job description said manager. What I actually was, everywhere I went, was the marketing department. I built the websites. I wrote the title tags. I ran the socials, the promotions and the content — in one place while corporate had a whole marketing team of its own, and mine was the one moving the numbers. Twenty-five years in sales before that, and a nationwide e-commerce company I built myself.
So I know exactly where a business leaks, because I stood in it. The call that rang out while my hands were full. The group that asked about pricing on Tuesday and went quiet. The regular nobody invited back. The listing with last year’s hours still on it. None of it felt like losing money in the moment — that’s exactly why it cost so much.
The Cloud 9 Team is all fourteen of those jobs, done properly, for one flat figure: the website, the search, the listings, the reviews, the socials and the ads — plus a front desk that answers every call and text in seconds, in English and Spanish, books the work, and takes the deposit. Not an answering service with marketing bolted on. A marketing company that also picks up the phone.
And before I’d put it in front of you, I put it on myself. The same machine we’d build for your business runs Cloud 9’s own front desk and marketing every day. I don’t sell what I don’t run. Call the number tonight and you’ll hear it working.
— Willie, Cloud 9 · San Antonio, TX
