Cloud 9 · for law firms
FOR LAW FIRMS · LEGAL INTAKE, DONE PROPERLY · NEVER LEGAL ADVICE
A matter walked in at 11:52 last night. Nobody was at the desk. The firm that put AI on intake had the file ready for the attorney by 8:05.
People don’t call law firms at convenient hours — they call from the shoulder of the highway, the night before the hearing, the day the papers arrive. The firms pulling ahead answer in seconds, capture the account while it’s fresh, list the parties for the conflict check, and book the consult — at any hour, in English or Spanish — and their attorneys walk in to a squared file instead of a cold voicemail. One team, fourteen jobs, and the practice of law never leaves your hands.
$1,497/mo — intake desk + marketing, one engagement. First month today · no setup fee · terminable at will.
MATTER № 2026-0704 · RECEIVED 11:52 PM · ON THE DESK 8:05
Matters keep courthouse-free hours. Intake that sleeps loses them unheard.
The person who called you at 11:52 expects to hear back within a day — 79% of legal consumers do (Clio Legal Trends Report, 2025) — but they don’t wait for your callback to keep dialing. Overnight, an unanswered matter doesn’t sit in your inbox; it ages out of it. By the time Monday’s callback list is worked, the wreck from Friday retained the firm that answered Friday.
of law firms answered their own phone when a mystery shopper called.
of consumers rank responsiveness first when choosing a lawyer — ahead of reviews, ahead of price.
The desk exists for that gap: answered in seconds at any hour, the account captured while it’s fresh, the parties listed for your conflict check, the consult already on your calendar when you sit down. The intake desk → EN ⇄ ES → Nothing rings out →
You bill in tenths. Look how many go to working a desk.
Callbacks between hearings. Calendar tetris. “Just confirming my appointment.” The invoice nudge you keep meaning to send. None of it is the practice of law, all of it happens at your hourly rate — and it’s the first thing that swallows a solo’s afternoon. The desk absorbs the gray tenths; you keep the gold ones.
The full engagement costs one five-hour entry a month. Example arithmetic — run it at your own rate.
A booked consult is a promise. The desk holds people to it, politely.
- BOOKEDConfirmed the moment it lands on your calendar — the caller commits while the matter is urgent to them.
- KEPTReminded before it happens; rescheduled on the spot if life intervenes. Your consult hours go to people who appear.
- FOLLOWEDThe “let me think about it” consults get steady, professional follow-up until they retain or decline — instead of retaining whoever kept in touch.
Before she called three firms, a screen chose which three.
At 11:47, five minutes before that first call, she searched, read, and short-listed. The firms on her list weren’t the best advocates in the county — they were the findable ones: practice-area pages that rank, a profile with recent answered reviews, correct hours, a number that looks alive. That’s the get-found work — why most legal SEO fails, and what actually ranks in 2026 — running long before the phone rings.
- Found. Practice-area and city pages built to compete for “[practice] lawyer near me,” in your name, on your domain. Legal SEO → Websites →
- Chosen. Reviews asked of every closed matter — never gated — and every one answered; listings kept correct everywhere she checks. Reviews → Listings →
- Amplified, at cost. Practice-area ads and Local Services Ads with spend passed straight through — and every word approved by you before it runs. Ads at cost →
- It never gives legal advice. No opinion on the merits, no “you probably have a case,” no read on the settlement. Legal questions get exactly one answer: that’s for the attorney — let’s get you in front of one.
- It never predicts or promises an outcome. From it, or from us to you.
- No attorney–client relationship forms at intake. The file it builds is marked for attorney review; representation begins with you, or not at all.
- Conflicts are yours to run. It captures the parties so your office can check — it never clears, never pre-judges, never skips the step.
- Discretion is the default. Criminal, family, immigration, probate — every caller handled the way your own front office would, in your firm’s voice, and every word on the record for you.
- You approve everything that carries your name. The intake protocol, the follow-up cadence, every ad, every page — reviewed and signed off by you before it runs. Cloud 9 is Willie’s practice in San Antonio, and the desk answering the number on this page is the one we’d build for yours.
Fourteen jobs. One engagement letter. No retainer.
The desk that signs matters in and the marketing that makes the list were never separable — so the engagement covers both, at one fee, terminable at will.
ENGAGEMENT — THE CLOUD 9 TEAM
The intake desk (answering 24/7 EN ⇄ ES, fact capture for attorney review, conflict-check information, consult booking, confirmations, follow-up to decision, invoices you approve) and the marketing practice (site & practice-area pages, legal SEO, profile & listings, reviews, social, ads & LSAs at cost, past-client and referral nurture) — all fourteen jobs, run for you.
Month-to-month. Terminable at will, by you, without cause. No retainer, no setup fee; the first month begins the engagement today.
The annual fee is $11,976. Either way, the engagement begins today.
The full engagement, clause by clause: intake desk · bilingual · scheduling · text-back · follow-up · invoicing · past-client nurture · reviews · legal SEO · websites · listings · social · ads & LSAs · email & text — or see the whole machine and the one price.
What attorneys ask before they sign.
If it says the wrong thing at 11:52 PM, it’s my bar card. Why would I risk that?
Because it can’t improvise — that’s the design. It works from your intake protocol word for word: it steadies the caller, takes the account of what happened, collects the names you need for a conflict check, and offers the consultation times you’ve opened. When a caller asks a legal question, it gives the one answer it’s allowed to give — that only the attorney can answer that, and the attorney will — and books them in. Every conversation is on the record for you to read.
Is any of this the practice of law?
It’s built to stay on the intake side of that line, and the boundary is structural, not behavioral. It performs the intake coordinator’s role and nothing past it: answering, gathering facts, scheduling. It gives no advice, offers no opinion on the merits, quotes no outcome, and forms no attorney–client relationship — the file it builds is raw material for your judgment, clearly marked for attorney review. Everything that is the practice of law begins after you open the folder.
How do conflicts and confidentiality work?
It collects the parties’ names precisely so your office can run the conflict check before anyone sits down — it never clears a conflict itself, and it never pre-judges one. Every matter, from the criminal call to the custody call, is handled with the discretion your own front office would use, in your firm’s name. The conversations belong to your firm: readable by you any time, used for nothing but your intake.
Half my consults used to no-show. Does that change?
That’s one of the desk’s standing jobs. Every consultation is confirmed when it’s booked, reminded before it happens, and rescheduled on the spot if the person waffles — and after the consult, the unsigned ones are followed up politely until they retain or decline, instead of drifting to whichever firm kept in touch. Your consult hours go to people who actually appear.
I bill $300 an hour and spend my afternoons on scheduling and callbacks.
Then run the arithmetic in your own units: the whole engagement costs the equivalent of a 5.0-hour time entry a month. Every tenth of an hour the desk absorbs — the callbacks, the calendar tetris, the “just checking my appointment” calls, the invoice reminders you approve — is a tenth you can bill or live. Most attorneys don’t need more hours; they need fewer of them going to work a desk can do.
I’ve paid for legal leads before. Shared numbers, junk calls, nothing signed.
This is the opposite structure. There are no shared leads and no per-call meter: the marketing builds your own asset — practice-area pages that rank in your name, a tended profile, reviews answered, ads that run with spend passed through at cost — and every inquiry it produces lands on a desk that answers in seconds and books it. You approve every word before anything runs. No contract; it re-earns the engagement monthly.
¿Y los clientes que llaman en español?
Se atienden completos — la llamada entera, la toma de datos, la confirmación de la consulta — en el idioma en que llega la llamada, cambiando a mitad de frase si contesta otro familiar, a cualquier hora. In a bilingual market, the firm that can take the whole intake in Spanish at midnight signs matters the others never hear about.
The fee — and the fine print.
One flat engagement: $1,497 a month for the whole fourteen-job team — the intake desk and the marketing. Billed annually it’s $998 a month — $11,976 for the year, four months free. First month today, no setup fee, no retainer, month-to-month, terminable at will. The only fine print favors you: your rate is locked from the day you start, and the list price rises behind you.
The profession has adopted the tools. It hasn’t staffed the door.
71–75% of solo and small firms now use AI — but fewer than one in three have turned it into growth (Clio Legal Trends for Solo & Small Firms, 2026); solo adoption itself still trails big-firm adoption by nearly thirty points (ABA Legal Technology Survey). The divide isn’t owning the tools — it’s where you put them. Tonight someone in your city dials down a list of three. Be the firm whose file is squared by morning.
P.S. — The desk answering the number below is the one we’d put on your line. Se habla español; intake never closes.
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